Course Certified By:

Introduction

This course is designed to equip participants with the fundamental communication skills necessary for effective interaction within NGOs. It focuses on the basics of verbal and non-verbal communication, active listening, and clear messaging.

Objectives

Understand the principles of effective communication.
Develop skills in active listening and empathetic engagement.
Learn to convey messages clearly and concisely.
Enhance interpersonal communication within a team and with external stakeholders.

Who Should Attend?

NGO staff members at entry-level positions.
Volunteers looking to improve their communication skills.
Individuals aspiring to work with NGOs.
Team leaders requiring a refresher in communication basics.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm